The introduction of YRC Freight is more than a name and logo change — it’s a new company. Although we are just now rolling out the new brand to the market, we have already built a solid foundation for our new service culture by focusing on the basics: Pick it up on time, deliver it on time, undamaged. If mistakes happen, recover quickly. And do it CONSISTENTLY!
This internal change in focus has already improved service performance and customer perceptions. In the last five months with new leadership in place, we have recorded consecutive month-over-month improvements in:
- On-time service reliability
- Customer satisfaction
- Market share position