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Byram Healthcare, CGM Coordinator

Job Description

POSITION SUMMARY

 

Serves patients through educating them on products and services, listening to concerns and addressing issues, offering informational literature when necessary and placing supply orders.  



ESSENTIAL JOB FUNCTIONS: 


1.       Responds quickly and professionally to customer telephone questions and concerns.


2.       Gathers Patient demographics and billing information as needed to complete requested orders.


3.       Processes orders using Byram ERP system.


4.       Maintains customer records by updating account.


5.       Recommends additional products that may be necessary or available to the customer.


6.       Achieves daily completion of CS Credit Review.


7.       Provides feedback to Group Team Lead regarding issues with accounts.


8.       Contributes to specific objectives and outcomes as directed.


9.       Consults with senior peers on non-complex projects.



SUPPLEMENTAL JOB FUNCTIONS:  


1.       Performs additional duties as directed.



Qualifications


EDUCATION & EXPERIENCE REQUIRED:  


  • One to two years of customer service experience
  • Associate's Degree

KNOWLEDGE SKILLS & ABILITIES:


  • Basic skills with moderate level of proficiency 
  • Excellent communication skills and proper phone etiquette
  • Working knowledge of Microsoft Office, particularly Word and Outlook
  • Ability to conduct routine tasks as directed, working under clearly defined guidelines
  • Ability to answer hi-volume in-bound calls via an automated phone system
  • Ability to make outbound calls to patients and referrals as necessary


ADDITIONAL REQUIREMENTS:  


  • Little to no travel required (less than 10%)

Job Requirements

 

Job Snapshot

Location US-VA-Mechanicsville
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Skilled Labor - Trades
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Company Overview

Byram Healthcare

Byram has been a national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, Urology supplies, incontinence supplies and enteral nutrition products. In 2017, Byram was acquired by Owens & Minor, a global healthcare services company, to expand the organization’s ability to serve the continuum of care into the patient’s home. Byram Healthcare, an Owens & Minor company, is more prepared than ever to tackle the challenging, changing healthcare landscape. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefits. Learn More

Contact Information

US-VA-Mechanicsville
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Snapshot
Byram Healthcare
Company:
US-VA-Mechanicsville
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Skilled Labor - Trades
Store Type:

Job Description

POSITION SUMMARY

 

Serves patients through educating them on products and services, listening to concerns and addressing issues, offering informational literature when necessary and placing supply orders.  



ESSENTIAL JOB FUNCTIONS: 


1.       Responds quickly and professionally to customer telephone questions and concerns.


2.       Gathers Patient demographics and billing information as needed to complete requested orders.


3.       Processes orders using Byram ERP system.


4.       Maintains customer records by updating account.


5.       Recommends additional products that may be necessary or available to the customer.


6.       Achieves daily completion of CS Credit Review.


7.       Provides feedback to Group Team Lead regarding issues with accounts.


8.       Contributes to specific objectives and outcomes as directed.


9.       Consults with senior peers on non-complex projects.



SUPPLEMENTAL JOB FUNCTIONS:  


1.       Performs additional duties as directed.



Qualifications


EDUCATION & EXPERIENCE REQUIRED:  


  • One to two years of customer service experience
  • Associate's Degree

KNOWLEDGE SKILLS & ABILITIES:


  • Basic skills with moderate level of proficiency 
  • Excellent communication skills and proper phone etiquette
  • Working knowledge of Microsoft Office, particularly Word and Outlook
  • Ability to conduct routine tasks as directed, working under clearly defined guidelines
  • Ability to answer hi-volume in-bound calls via an automated phone system
  • Ability to make outbound calls to patients and referrals as necessary


ADDITIONAL REQUIREMENTS:  


  • Little to no travel required (less than 10%)

Job Requirements

 
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