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Byram Healthcare Associate Verifier

Job Description

POSITION SUMMARY

 

Services patient needs by verifying insurance coverage. Performs administrative activities associated with maintenance of medical documentation and medical records.

ESSENTIAL JOB FUNCTIONS: 


1.       Answers questions from customers, clerical staff, insurance companies, and physician offices.


2.       Makes outbound calls to obtain appropriate documentation for reimbursement of orders shipped.


3.       Identifies and resolves patient complaints.


4.       Verifies customer benefits via phone, fax, and web portal.


5.       Reviews and approves documentation received by third parties, for submission to payor's.


6.       Documents activities in ERP system in an accurate and timely manner.


7.       Provides feedback to Group Team Lead regarding issues with accounts.


8.       Conducts routine tasks as directed, under clearly defined guidelines.


9.       Contributes to specific objectives and outcomes as directed.


10.  Consults with senior peers on non-complex projects.



SUPPLEMENTAL JOB FUNCTIONS:  


1.      Performs additional duties as directed.



Qualifications


EDUCATION & EXPERIENCE REQUIRED:  


  • Associate's Degree
  • One or more years of customer service experience
  • Or any combination of education and experience to meet the above requirements

KNOWLEDGE SKILLS & ABILITIES:


  • Familiarity with medical terminology and insurances HCPC/ICD-9 codes
  • Basic skills with moderate level of proficiency
  • Excellent communication skills
  • Proper phone and email etiquette
  • Skilled in answering a telephone in a pleasant and helpful manner
  • Ability to read, understand and follow oral and written instructions
  • Working knowledge of Microsoft Office, particularly Word and Outlook


ADDITIONAL REQUIREMENTS:  


  • Ability to travel up 10%
  • May work extended hours on occasion

Job Requirements

 

Job Snapshot

Location US-IL-Downers Grove
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Skilled Labor - Trades
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Company Overview

Byram Healthcare

Byram has been a national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, Urology supplies, incontinence supplies and enteral nutrition products. In 2017, Byram was acquired by Owens & Minor, a global healthcare services company, to expand the organization’s ability to serve the continuum of care into the patient’s home. Byram Healthcare, an Owens & Minor company, is more prepared than ever to tackle the challenging, changing healthcare landscape. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefits. Learn More

Contact Information

US-IL-Downers Grove
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Snapshot
Byram Healthcare
Company:
US-IL-Downers Grove
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Skilled Labor - Trades
Store Type:

Job Description

POSITION SUMMARY

 

Services patient needs by verifying insurance coverage. Performs administrative activities associated with maintenance of medical documentation and medical records.

ESSENTIAL JOB FUNCTIONS: 


1.       Answers questions from customers, clerical staff, insurance companies, and physician offices.


2.       Makes outbound calls to obtain appropriate documentation for reimbursement of orders shipped.


3.       Identifies and resolves patient complaints.


4.       Verifies customer benefits via phone, fax, and web portal.


5.       Reviews and approves documentation received by third parties, for submission to payor's.


6.       Documents activities in ERP system in an accurate and timely manner.


7.       Provides feedback to Group Team Lead regarding issues with accounts.


8.       Conducts routine tasks as directed, under clearly defined guidelines.


9.       Contributes to specific objectives and outcomes as directed.


10.  Consults with senior peers on non-complex projects.



SUPPLEMENTAL JOB FUNCTIONS:  


1.      Performs additional duties as directed.



Qualifications


EDUCATION & EXPERIENCE REQUIRED:  


  • Associate's Degree
  • One or more years of customer service experience
  • Or any combination of education and experience to meet the above requirements

KNOWLEDGE SKILLS & ABILITIES:


  • Familiarity with medical terminology and insurances HCPC/ICD-9 codes
  • Basic skills with moderate level of proficiency
  • Excellent communication skills
  • Proper phone and email etiquette
  • Skilled in answering a telephone in a pleasant and helpful manner
  • Ability to read, understand and follow oral and written instructions
  • Working knowledge of Microsoft Office, particularly Word and Outlook


ADDITIONAL REQUIREMENTS:  


  • Ability to travel up 10%
  • May work extended hours on occasion

Job Requirements

 
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