This position will be responsible for transactions relating to delivering and receiving parts to and from customers with appropriate paperwork. The Delivery Driver / Warehouse associate will perform basic warehouse work of a routine nature including but not limited to placing received parts on shelves, removing sold parts from stock, processing items for shipment, etc.
PRIMARY DUTIES AND RESPONSIBILITIES:
•Generate pick tickets for orders to warehouse.
•Stage loading of trucks; load and/or unload trucks.
•Perform scheduled route deliveries.
•Deliver and pick up parts to the customer while maintaining appropriate paperwork per company procedures.
•Inquire about customer needs as related to additional sales, services, etc.
•Collect money from customers and record transactions on customer receipt, as needed.
•Record sales and deliveries information on daily sales or delivery records.
•Maintain routine maintenance on truck and keep truck clean inside and out, per company policy.
•Unpack received parts and in the appropriate areas.
•Stock and organize shelves, cores, supplies, and other items as necessary.
•Pack parts for shipping.
•Perform other duties as assigned.
•Action Focus: Able to take action when needed; demonstrate a sense of urgency; recognize and respond quickly to customer situations; consistently executes tasks and activities required for success.
•Customer Service Orientation: Develop customer relationships by making efforts to listen and to understand the customer; anticipate and provide solutions to customer needs; giving high priority to customer satisfaction.
•Oral Communication: Able to communicate clearly with diplomacy and tact, especially concerning difficult and sensitive issues when dealing with the needs, problems and/or concerns of customers and co-workers; Ability to verbally communicate with others to convey information effectively.
•Attention to Detail: Able to follow detailed guidelines; ensure accuracy of data and documentation; maintain a system of records; be attentive and prepared in a high risk setting.
•Policy or Regulatory Understanding: Able to conform to professional standards and safety policies and procedures; apply, adhere to, and communicate safety and regulatory procedures and protocol; be watchful and alert with equipment, hazardous conditions and ethical violations; respect the physical customer environment and legal relationship.
•Display helpful, courteous attitude toward customers and co-workers.
•Good verbal and written communication skills.
•Knowledge of heavy duty truck parts.
•Basic Microsoft Office and computer skills.
•A High School Diploma or equivalent.
•Associate’s degree or post high school technical degree or certification preferred, but not required.
•Commercial Driver’s License required
•One year of related experience is required.
•Heavy duty industry experience preferred.
•Valid driver’s license with good driving record.
•Ability to operate power industrial equipment (e.g. fork lifts, etc.) preferred.