This position is responsible for managing the day-to-day operational performance of a railcar repair operations. The position isaccountable for leading and managing railcar repair events via direct contact with customer base while ensuring a positive financialreturn on tasks performed. In addition to the financial responsibility, this position will ensure safety; quality and environmentalresponsibilities are realized. This role is responsible in staff development, succession planning, and motivating site personnel toachieve all strategic business objectives.
ROLE AND RESPONSIBILITIES
• Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment forcommunication, empowerment, and continuous improvement.
• Lead all employees in the safety initiatives and adhere to all railcar safety procedures.
• Supervise and direct a work force of between 1 to 20 employees in the mechanical servicing of railcar rolling stock inaccordance with established quality control, engineering, safety and customer standards while complying with establishedrepair schedules.
• Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals andstandards, i.e., efficiency, net income, labor hours, delays, cross-over, etc.
• Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequateand timely customer service needs are met.
• Perform in-process quality inspections.
• Communicate location performance to site personnel to ensure consistent and efficient production flow.
• Utilize technical experience, expertise and problem- solving abilities to achieve and maintain a quality repair.
• Maintain an efficient work force by training, counseling and motivating staff.
• Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis.
• Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile sitework rules as defined by the Company. If appropriate, initiate corrective action when necessary.
• Assist in employee personnel matters including hiring, recognition, development, discipline, training and termination.
• This position interacts and coordinates with all other positions within the repair facility.
• Maintain an adequate quantity of all necessary material and supplies required to operate the repair facility in keeping withsafety, quality, productivity, cost and economic earnings.
• EDUCATION REQUIREMENTSAssociates degree (A.A.) or equivalent from two-year college or technical school.
• Proficient in Microsoft Office Suit and BRC generation software/ shop operating system.
• Ability to deliver high level of customer service via phone and face to face interaction.
• Team player
• Effective listening skills
• Highly effective communication skills verbally and in writing.
• Strong knowledge of computer applications including, but not limited to, Microsoft Office suite, and Workforce Now(ADP) to manage accurate work team time accounting.
• Basic AAR auditor training.
• AAR Advanced Auditor certification.
• Basic Finance and Accounting knowledge (KPI’s, income statements, budgeting, margin, NOC, etc.).
• Proven leadership track record
• Effective Interviewing technique
• Ability to conduct effective performance reviews
• Experience in Lean Sigma.
PHYSICAL DEMANDSWork assignments involve standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained andawkward positions for prolonged periods of time at various heights up to 20 feet. Uses hands, legs, and arms to climb verticalladders to staging or suspended platforms. Lifts, carries, and sets up equipment and components that weigh up to 50 lbs.Must be medically certified to wear a respirator, as well as be able to wear respirators for prolonged periods of time.