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Customer Service Representative

Job Description




 



Quick International Çourier


A Kuehne + Nagel Company 



A leading worldwide priority shipping and logistics company has immediate openings for Call Center/Customer Service Agent for our Schiller Park, IL location.




YOUR ROLE


The Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.


Maintain and develop first class customer relations with our clients




YOUR RESPONSIBILITIES:


  • Provide our customers with transportation solutions to meet their needs

  • Receive Customer orders via phone, fax and email

  • Maintaining 100% customer satisfaction

  • Communicate with global network of Quick offices, agents and airline network

  • Process and enter detailed orders through the company computer operating system

  • Determine best airline routings and method of shipping

  • Execute client and operating procedures



YOUR SKILLS AND EXPERIENCES:


  • Must have 2 years experience in a busy customer call center environment

  • Must have 2 years of mid-level experience in the airline/air cargo/courier industry

  • (Courier, Cargo, Airline, Air or Ocean Freight, Biopharm Transportation)- All a plus!

  • Military Logistics or Military Air Transportation experience a plus

  • Experience with planning global logistics solutions

  • HAZMAT training or experience with Biopharm products also a plus

  • Experience with planning global logistics solutions (import and/or export)


GOOD REASON TO JOIN


We offer competitive compensation, a comprehensive benefits package, excellent training programs and a highly dynamic global work environment.


  • Medical, Dental & Life-Insurance

  • Prescription Drug plan

  • 401k Plan

Job Requirements

Skills/Qualifications:


  • EXCELLENT Customer Service & Communication skills

  • Knowledge of worldwide geography

  • Ability to handle and prioritize multiple tasks/projects

  • Attention to detail & quality

  • Excellent English writing and verbal skills required, bilingual skills an advantage



Schedules:


  • Evening and overnight shifts available / Some shifts may include Saturdays & Sundays

  • Flexible schedule is required for this opportunity! We are a 24/7/365 company


KNOWLEDGEABLE. PASSIONATE. COMMITTED.  


Quick brings together the most knowledgeable and passionate logistics experts. Our worldwide team is committed to providing our clients customized logistics solutions, unparalled service and the optimal customer experience.




Join Us!  


If you are looking for a challenging position with an innovative and expanding global organization, contact us today.




www.quick.aero


About Kuehne + Nagel




With almost 82,000 employees at more than 1,300 locations in over 100 countries, the [ home.kuehne-nagel.com/ ]Kuehne + Nagel Group is one of the world's largest logistics companies. Its strong market position lies in the seafreight, contract logistics, and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com.

Job Snapshot

Location US-IL-Schiller Park
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Customer Service, Transportation, Warehouse
Apply

Company Overview

Quick International Courier

Quick Group of Companies (Quick) is a leader in global time-critical transportation and logistics solutions. Available 24 hours a day, 365 days a year, Quick has been meeting urgent shipping needs around the globe for close to 30 years. Quick handles high volumes of diversified types of shipments. Its Sterling Courier division offers worldwide AOG shipping, transporting valuable aircraft parts. Its QuickSTAT division plays a critical role in managing clinical trial logistics for all phases of research and drug development, while Quick International Courier division provides medical courier logistics, as well as priority shipping solutions for many industries such as high-tech, entertainment, legal, etc. Quick's experts are specially trained to deliver virtually any type of shipment, anywhere in the world, and are known for their speed and reliability. Learn More

Contact Information

US-IL-Schiller Park
Eileen Callahan
Snapshot
Quick International Courier
Company:
US-IL-Schiller Park
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Customer Service, Transportation, Warehouse
Store Type:

Job Description




 



Quick International Çourier


A Kuehne + Nagel Company 



A leading worldwide priority shipping and logistics company has immediate openings for Call Center/Customer Service Agent for our Schiller Park, IL location.




YOUR ROLE


The Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.


Maintain and develop first class customer relations with our clients




YOUR RESPONSIBILITIES:


  • Provide our customers with transportation solutions to meet their needs

  • Receive Customer orders via phone, fax and email

  • Maintaining 100% customer satisfaction

  • Communicate with global network of Quick offices, agents and airline network

  • Process and enter detailed orders through the company computer operating system

  • Determine best airline routings and method of shipping

  • Execute client and operating procedures



YOUR SKILLS AND EXPERIENCES:


  • Must have 2 years experience in a busy customer call center environment

  • Must have 2 years of mid-level experience in the airline/air cargo/courier industry

  • (Courier, Cargo, Airline, Air or Ocean Freight, Biopharm Transportation)- All a plus!

  • Military Logistics or Military Air Transportation experience a plus

  • Experience with planning global logistics solutions

  • HAZMAT training or experience with Biopharm products also a plus

  • Experience with planning global logistics solutions (import and/or export)


GOOD REASON TO JOIN


We offer competitive compensation, a comprehensive benefits package, excellent training programs and a highly dynamic global work environment.


  • Medical, Dental & Life-Insurance

  • Prescription Drug plan

  • 401k Plan

Job Requirements

Skills/Qualifications:


  • EXCELLENT Customer Service & Communication skills

  • Knowledge of worldwide geography

  • Ability to handle and prioritize multiple tasks/projects

  • Attention to detail & quality

  • Excellent English writing and verbal skills required, bilingual skills an advantage



Schedules:


  • Evening and overnight shifts available / Some shifts may include Saturdays & Sundays

  • Flexible schedule is required for this opportunity! We are a 24/7/365 company


KNOWLEDGEABLE. PASSIONATE. COMMITTED.  


Quick brings together the most knowledgeable and passionate logistics experts. Our worldwide team is committed to providing our clients customized logistics solutions, unparalled service and the optimal customer experience.




Join Us!  


If you are looking for a challenging position with an innovative and expanding global organization, contact us today.




www.quick.aero


About Kuehne + Nagel




With almost 82,000 employees at more than 1,300 locations in over 100 countries, the [ home.kuehne-nagel.com/ ]Kuehne + Nagel Group is one of the world's largest logistics companies. Its strong market position lies in the seafreight, contract logistics, and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com.

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