Goodwill Industries of the Columbia Willamette
Now hiring for the position of Dispatcher at our Portland Outlet location!
This position is full-time. We offer competitive and comprehensive medical, dental, and retirement benefits packages. Successful candidates will be team oriented individuals.
GENERAL SUMMARY: Administers vehicle dispatch based on work plan and store needs. Manages day-to-day switching and clean-up functions for Attended Donation Center (ADC) sites and designated stores. Ensure proper driver staffing and equipment utilization. Use a computerized dispatch system including GPS tracking and order tracking.
--Foster and demonstrate a positive team environment.
--Act as a liaison for your department by providing excellent customer service to all internal and external customers.
--Maintain rapport with site hosts, vendors and supported stores to ensure quality service and support.
--Attend and conduct safety and shift meetings regularly.
--Effectively manage personnel, fiscal and logistical resources based on mission requirements.
--Use a computerized dispatch system including GPS tracking and order tracking.
--Schedule clean-ups, site switches, store support, and dock work based on management guidance and operational/seasonal trends in the most efficient manner possible.
--Maintain production reports on a daily, weekly and monthly basis as requested.
--Administer vehicle dispatch based on work plan and store needs.
--Coordinate with stores, vendors and ADC personnel to plan resource moves.
--Prepare and maintain all necessary reports and records in conjunction with daily operations.
--Review daily vehicle inspection reports and arrange to have defects repaired as soon as possible.
--Coordinate with the Equipment Maintenance Manager and review quality of vendor work upon completion.
--Actively supports the Transportation Manager by interviewing, training and mentoring Driver candidates.
--Direct, coach and evaluate job performance of drivers and dock personnel where necessary.
--Responsible for timely intervention, discipline and appropriate documentation for all employees.
--Develop and implement work plan and schedules.
--Approve vacation, schedule modifications and non-standard requests.
--Monitor sick leave, overtime, wage, and salary issues.
--Ensure driver compliance with CDL licensing and medical certification requirements.
--Direct the safety and security efforts for personnel and facilities under your control, including key and lock control.
--Responsible for management of donated goods under your control.
--Coordinate equipment replacement and repairs as needed.
--Contact vendors, prepare proposals and submit purchase orders to support operational needs in the absence of the Equipment Maintenance Manager or in an emergency situation.
--Perform miscellaneous duties, as assigned.