The work of Manager-on-Duty Cargo Services includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feed back; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Manages all shift and ongoing activities related to warehouse and develops company personnel by performing the duties listed below, or through subordinates as directed by the General Manager. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors
Manual, applicable union contract, general business periodicals, professional journals,
technical procedures, or governmental regulations, airline policy and procedures
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups or
managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or
Ability to lift up to 35 lbs.
Ability to operate equipment and hold necessary licensing (if applicable).
Reports to work on a regular and timely basis.
Ability to perform specific responsibilities related to your shift.Required Experience
Two to five years previous management/specialist supervisory experience in field service duties. Independent judgment and decision-making skills required. College degree or equivalent experience preferred. Communication skills imperative for managing employees, completing reports, timelines and other functional communication. Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.
Customer Service, Distribution - Shipping, Transportation, Management, Admin - Clerical