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Operational Support Manager (Cargo Warehouse experience required)

Job Description

The work of the OST-Manager includes leading/directing the OST-Lead/Coordinator within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; Proactively monitors the work of OST staff to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.  Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.  Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.  Read, understand and clarify the implementation of the site specific security plan.  Ensures subordinates administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.


Job Requirements

OST-Manager Job Responsibilities


  • Effectively train, manage and motivate personnel to perform support role on assigned projects.
  • Analyze and implement solutions to operational support needs as requested.
  • Respond to building operational needs and work with building/terminal managers closely to resolve any support requirements.
  • Develop / train support team member to perform efficiently and effectively during support assignments.
  • Coordinate and delegate associated project assignment to OST staff in order to achieve target tasks
  • Effectively present information to top management, and/or boards of
  • Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form and implementation of all cargo operational procedures
  • Ability to operate/train equipment and hold necessary licensing.
  • Minimum typing speed of 30 WMP and ability to learn PC skills and apply knowledge.
  • Enforce company’s Standard Operating Procedures and policies
  • Assure proper compliance with local and international laws and regulations


Required Experience

Two to five years previous management/specialist supervisory experience in field service duties.  Independent judgment and decision-making skills required.  College degree or equivalent experience. Excellent interpersonal skills, written and oral communication skills.  Familiarity with personal computer software helpful.  Airline pricing experience.  Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.  Ability to read, write, fluently speak and understand the English language.

Job Snapshot

Location US-NY-Queens
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type Distribution - Shipping, Manufacturing, Management, Transportation
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Company Overview

WORLDWIDE FLIGHT SERVICES

In those early days, I competed against a much bigger organisation but through our commitment, hard work and the quality of service we delivered, we prospered and, in fact, some years later, we acquired our former competitor. Even as WFS has grown and established a global presence, my message to our teams around the world has always been to focus on being the best at meeting our customers’ requirements – and that is how we have become a trusted partner to over 300 airlines, airports and other customers Learn More

Contact Information

US-NY-Queens
Snapshot
WORLDWIDE FLIGHT SERVICES
Company:
US-NY-Queens
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Distribution - Shipping, Manufacturing, Management, Transportation
Store Type:

Job Description

The work of the OST-Manager includes leading/directing the OST-Lead/Coordinator within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; Proactively monitors the work of OST staff to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.  Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.  Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.  Read, understand and clarify the implementation of the site specific security plan.  Ensures subordinates administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.


Job Requirements

OST-Manager Job Responsibilities


  • Effectively train, manage and motivate personnel to perform support role on assigned projects.
  • Analyze and implement solutions to operational support needs as requested.
  • Respond to building operational needs and work with building/terminal managers closely to resolve any support requirements.
  • Develop / train support team member to perform efficiently and effectively during support assignments.
  • Coordinate and delegate associated project assignment to OST staff in order to achieve target tasks
  • Effectively present information to top management, and/or boards of
  • Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form and implementation of all cargo operational procedures
  • Ability to operate/train equipment and hold necessary licensing.
  • Minimum typing speed of 30 WMP and ability to learn PC skills and apply knowledge.
  • Enforce company’s Standard Operating Procedures and policies
  • Assure proper compliance with local and international laws and regulations


Required Experience

Two to five years previous management/specialist supervisory experience in field service duties.  Independent judgment and decision-making skills required.  College degree or equivalent experience. Excellent interpersonal skills, written and oral communication skills.  Familiarity with personal computer software helpful.  Airline pricing experience.  Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.  Ability to read, write, fluently speak and understand the English language.

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Operational Support Manager (Cargo Warehouse experience required) Apply now