The work of the OST-Manager includes leading/directing the OST-Lead/Coordinator within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; Proactively monitors the work of OST staff to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site specific security plan. Ensures subordinates administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.