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Service Center Manager

Job Description

General Job Summary:

Work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all service center operations and sales goals.

Essential Job Duties/Responsibilities:

Job duties include, but are not limited to the following:
* Administer review and approval of invoices, terminal expenses and collections, and time card approval
* Make sales calls, manage a sales territory, and develop and grow profitable business
* Approve and issue station drafts
* Ensure security, maintenance, and upkeep of terminal facility
* Purchase office and dock supplies for the terminal
* Conduct annual terminal self-audit
* Hire, schedule, develop/discipline, motivate, counsel, and coach management and touch labor staff
* Hire and develop relationships with outside vendors
* Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and work with Operations to improve profitability and monitor office functions
* Work with District Sales Manager to monitor and grow sales and market share
* Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management
* Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations Enforce company policies and procedures, and continuously apply the quality process
* Address issues involving customer relations and/or other ABF service centers
* Represent company at grievance hearings, as necessary
* Maintain a positive attitude in a highly intense environment
* Work in a team setting to accomplish department goals
* Other duties, as assigned

Qualifications:

* Bachelor's degree, preferred
* Five years experience in field operations management and/or sales, required
* Leadership skills
* Computer and analytical skills
* Available to handle terminal issues 24/7
* Must be detail oriented and enjoy a fast paced, multi-tasking, customer service minded environment
* Must have excellent verbal and written communications and organizational skills
* Must display sense of urgency, ability to work under pressure, with attention to detail

If you require accommodation in the application process, please contact [Click Here to Email Your Resumé] or call us at (479) 785-8717. An Equal Opportunity Employer M/F/Vet/Disability.

abf-cat-mgt

Job Requirements

 

Job Snapshot

Location US-MD-Hagerstown
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other
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Company Overview

ABF Freight

ABF Freight operates the core less-than-truckload network for North American shippers of all sizes who value quality and the exceptional experience we provide every day. Our customers know we’ll find a way to deliver superior regional and long haul LTL solutions and easy access to additional logistics services offered by our sister companies through a single point of contact. Learn More

Contact Information

US-MD-Hagerstown
Snapshot
ABF Freight
Company:
US-MD-Hagerstown
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

General Job Summary:

Work as a team leader to ensure efficient operation of the service center, maximize profitability and business growth, and provide superior customer service. Work with District Sales Manager, Office System Specialist, and Operations Supervisors to meet all service center operations and sales goals.

Essential Job Duties/Responsibilities:

Job duties include, but are not limited to the following:
* Administer review and approval of invoices, terminal expenses and collections, and time card approval
* Make sales calls, manage a sales territory, and develop and grow profitable business
* Approve and issue station drafts
* Ensure security, maintenance, and upkeep of terminal facility
* Purchase office and dock supplies for the terminal
* Conduct annual terminal self-audit
* Hire, schedule, develop/discipline, motivate, counsel, and coach management and touch labor staff
* Hire and develop relationships with outside vendors
* Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs, and work with Operations to improve profitability and monitor office functions
* Work with District Sales Manager to monitor and grow sales and market share
* Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide relevant information to upper management
* Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations Enforce company policies and procedures, and continuously apply the quality process
* Address issues involving customer relations and/or other ABF service centers
* Represent company at grievance hearings, as necessary
* Maintain a positive attitude in a highly intense environment
* Work in a team setting to accomplish department goals
* Other duties, as assigned

Qualifications:

* Bachelor's degree, preferred
* Five years experience in field operations management and/or sales, required
* Leadership skills
* Computer and analytical skills
* Available to handle terminal issues 24/7
* Must be detail oriented and enjoy a fast paced, multi-tasking, customer service minded environment
* Must have excellent verbal and written communications and organizational skills
* Must display sense of urgency, ability to work under pressure, with attention to detail

If you require accommodation in the application process, please contact [Click Here to Email Your Resumé] or call us at (479) 785-8717. An Equal Opportunity Employer M/F/Vet/Disability.

abf-cat-mgt

Job Requirements

 
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