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Service Manager

Job Description

SUMMARY: 

The Service Manager is responsible for planning, controlling, and directing the repair of medium to heavy duty trucks and all models of trailers. The General Shop Manager will act as a customer service representative to develop sales relationships with customers and other TruckPro associates.


PRIMARY DUTIES AND RESPONSIBILITIES:

  • Identify and diagnose problems to drive solutions and alignment with culture, values and business needs.
  • Develop strategy to increase service business as to utilize all technicians efficiently.
  • Ensure customers are informed on completion times, services expenses, and possible changes. 
  • Facilitate effective management of production schedules.
  • Hire and lead technicians and supervisor. 
  • Ensure compliance with environmental, health and safety requirements.
  • Oversee and participate in the development, implementation and maintenance of annual operating budgets, ensuring that operations are managed within the established guidelines.
  • Monitor the profit/loss of each job and the department.
  • Monitor the daily production of shop to ensure that all production standards are met and consistent with pricing schedules.
  • Maintain a clean and safe shop.
  • Perform other tasks as assigned.

KEY COMPETENCIES:

  • Customer Service Orientation: Develop customer relationships by making efforts to listen and to understand the customer; anticipate and provide solutions to customer needs; giving high priority to customer satisfaction.
  • Conflict Management: Able to understand each person or group’s perspective involved in conflict; utilize ground rules to set a productive climate; encourage open, honest and professional communication; increase conflict resolution interest and skill level of others. 
  • Decision Making: Able to consider others impacted by decisions and when appropriate involves them; decide on course of action based on what is right, not who is right; move forward with decisions without procrastination; demonstrate good judgment by making sound, informed decisions.
  • Developing & Motivating Others: Able to ensure others are well trained; provide feedback to others on a regular basis; invest appropriate time and resources in developing people; coach and mentor others to increase their contribution; able to inspire others to achieve; promote a “can do” attitude; exhibit a positive attitude.
  • Organization and Planning: Able to develop and execute a plan for accomplishing work by organizing people, resources and tasks; determine what needs to be completed to achieve results by documenting all essential activities, timelines and milestones for success; leverage core activities over other work; maintain discipline to develop habit structure.
  • Policy or Regulatory Understanding: Able to conform to professional standards and safety policies and procedures; apply, adhere to, and communicate safety and regulatory procedures and protocol; be watchful and alert with equipment, hazardous conditions and ethical violations; respect the physical customer environment and legal relationship. 
  • Technical Competencies:
    • Mechanical knowledge and ability.
    • Excellent verbal and written communication skills.
    • Proficiency with all Microsoft Office products, intermediate Excel skills desired.
    • Strong organizational, problem-solving, communication and analytical skills.
    • Skill in operating tool equipment, parts and procedures utilized during the repair and servicing of vehicles and equipment.
    • Ability to read, analyze, interpret, and write general business and financial correspondence, reports, regulations and instructions. 

EDUCATION:

  • A High School Diploma or equivalent.
  • Associate’s Degree or Technical certificate in heavy duty mechanics preferred.
  • Automotive Service Excellence certification appropriate to the job or equivalent strongly preferred.

EXPERIENCE:

  • Five plus years of relevant service or shop leadership experience.
  • Heavy duty industry experience strongly preferred. 
  • Valid driver’s license with good driving record.

Job Requirements

 

Job Snapshot

Location US-GA-Atlanta
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Management
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Company Overview

TruckPro, LLC.

Your success and profitability in the heavy-duty trucking industry is about the relationships you hold on to. These relationships keep your business and livelihood rolling. Like you, TruckPro builds lasting relationships with the owners of commercial trucks, truck fleets and repair shops. Our job has always been to support business owners in the trucking community, by offering exceptionally reliable truck parts, expertise, available inventory and delivery. Learn More

Contact Information

US-GA-Atlanta
Snapshot
TruckPro, LLC.
Company:
US-GA-Atlanta
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Management
Store Type:

Job Description

SUMMARY: 

The Service Manager is responsible for planning, controlling, and directing the repair of medium to heavy duty trucks and all models of trailers. The General Shop Manager will act as a customer service representative to develop sales relationships with customers and other TruckPro associates.


PRIMARY DUTIES AND RESPONSIBILITIES:

  • Identify and diagnose problems to drive solutions and alignment with culture, values and business needs.
  • Develop strategy to increase service business as to utilize all technicians efficiently.
  • Ensure customers are informed on completion times, services expenses, and possible changes. 
  • Facilitate effective management of production schedules.
  • Hire and lead technicians and supervisor. 
  • Ensure compliance with environmental, health and safety requirements.
  • Oversee and participate in the development, implementation and maintenance of annual operating budgets, ensuring that operations are managed within the established guidelines.
  • Monitor the profit/loss of each job and the department.
  • Monitor the daily production of shop to ensure that all production standards are met and consistent with pricing schedules.
  • Maintain a clean and safe shop.
  • Perform other tasks as assigned.

KEY COMPETENCIES:

  • Customer Service Orientation: Develop customer relationships by making efforts to listen and to understand the customer; anticipate and provide solutions to customer needs; giving high priority to customer satisfaction.
  • Conflict Management: Able to understand each person or group’s perspective involved in conflict; utilize ground rules to set a productive climate; encourage open, honest and professional communication; increase conflict resolution interest and skill level of others. 
  • Decision Making: Able to consider others impacted by decisions and when appropriate involves them; decide on course of action based on what is right, not who is right; move forward with decisions without procrastination; demonstrate good judgment by making sound, informed decisions.
  • Developing & Motivating Others: Able to ensure others are well trained; provide feedback to others on a regular basis; invest appropriate time and resources in developing people; coach and mentor others to increase their contribution; able to inspire others to achieve; promote a “can do” attitude; exhibit a positive attitude.
  • Organization and Planning: Able to develop and execute a plan for accomplishing work by organizing people, resources and tasks; determine what needs to be completed to achieve results by documenting all essential activities, timelines and milestones for success; leverage core activities over other work; maintain discipline to develop habit structure.
  • Policy or Regulatory Understanding: Able to conform to professional standards and safety policies and procedures; apply, adhere to, and communicate safety and regulatory procedures and protocol; be watchful and alert with equipment, hazardous conditions and ethical violations; respect the physical customer environment and legal relationship. 
  • Technical Competencies:
    • Mechanical knowledge and ability.
    • Excellent verbal and written communication skills.
    • Proficiency with all Microsoft Office products, intermediate Excel skills desired.
    • Strong organizational, problem-solving, communication and analytical skills.
    • Skill in operating tool equipment, parts and procedures utilized during the repair and servicing of vehicles and equipment.
    • Ability to read, analyze, interpret, and write general business and financial correspondence, reports, regulations and instructions. 

EDUCATION:

  • A High School Diploma or equivalent.
  • Associate’s Degree or Technical certificate in heavy duty mechanics preferred.
  • Automotive Service Excellence certification appropriate to the job or equivalent strongly preferred.

EXPERIENCE:

  • Five plus years of relevant service or shop leadership experience.
  • Heavy duty industry experience strongly preferred. 
  • Valid driver’s license with good driving record.

Job Requirements

 
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