The Supervisor of Cargo Agent is responsible for aspects of the Agent Cargo position (as described below) as well as the following: The maintenance of a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods including safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bring problems to the attention of management and assist management in the utilization of tools, equipment, and materials. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program. Comply with WFS site security procedures for assigned warehouse and other operations.
Perform work according to Company rules and regulations.
The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Compiles lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company's delivery schedules.
High school diploma or GED preferred. Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads. Previous lead experience helpful. Knowledge of Worldwide Flight Services Rules and Regulations helpful. Knowledge of company operations. Must be at least 18 years of age if position requires driving cargo handling equipment. Ability to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.Required Experience
Excellent written and oral communication skills.
Ability to solve practical problems and deal with a variety of concrete variables.
Read and interpret printed instructions; write legibly to complete forms/paperwork as required.
Ability to work with different levels of management in communicating issues.
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to handle the stress of a fast-paced eight hour shift.
Ability to learn PC skills and apply knowledge.
Ability to concentrate on detail.
Minimum typing speed of 30 WPM.
Reports to work on a regular and timely basis.
Ability to lift 70 lbs. No exceptions.
Ability to drive all cargo handling equipment.
Ability to step up to an above ground level.
Retrieve import/deliver export documents to and from aircraft.
Warehouse, Distribution - Shipping, Transportation, Management, Admin - Clerical